Shipments and returns

Your order shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail Recorded Delivery. If you prefer delivery by courier, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make,

Returns and Cancellations

Return postage must be paid by the customer unless the item is faulty. Woollywumpkins reserves the right to decide if an item is faulty. Returns must reach us within 14 days as per the Consumer Contracts regulations.

Downloads are exempt from returns as per the Consumer Contracts Regulations.

You may cancel your instock order before it is dispatched. You will be liable for the cost of its return if you cancel once the item has been dispatched.

Any returns must have adequate loss insurance.